Terms and Conditions
Man with Van Bayswater Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bayswater provides removal, collection, delivery, and related services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company, or organisation that books or pays for the services.
We, us, our means Man with Van Bayswater as the provider of removal and associated services.
Services means any removal, man and van, delivery, collection, packing, loading, unloading, or related services that we agree to provide.
Goods means any items, property, or belongings that are the subject of the services.
Job means an individual booking or instruction to provide services at an agreed time, date, and location.
2. Scope of Services
We provide man and van and removal services for domestic and commercial clients, including but not limited to moving household goods, office equipment, and general items within our operating area. We may also provide additional services such as packing, furniture dismantling and reassembly, and short-distance transport of items as agreed at the time of booking.
All services are provided subject to the availability of vehicles, personnel, and suitable access to the collection and delivery locations.
3. Booking Process
3.1 Bookings can be made by contacting us and providing the required information, including collection and delivery addresses, access details, dates and times, a description of the goods, and any special requirements.
3.2 Your booking is only confirmed when we have accepted your request, provided a price or estimate, and you have indicated your acceptance of the quote and these Terms and Conditions. We reserve the right to refuse any booking at our discretion.
3.3 It is your responsibility to provide accurate and complete information at the time of booking, including the volume and nature of the goods, floor levels, restrictions on vehicle access, parking availability, and the need for special handling. If the information you provide is incomplete or inaccurate, additional charges may apply, or we may be unable to complete some or all of the services.
3.4 Any changes to the booking details, including dates, times, addresses, or the scope of work, must be communicated as soon as possible. Changes are subject to our agreement and may incur additional costs or require a revised booking.
4. Estimates and Pricing
4.1 Prices may be provided as fixed quotes or time-based rates, depending on the nature of the job. Where an estimate is given, it is based on the information you have supplied and is not a guaranteed final price.
4.2 We reserve the right to adjust the price if:
a. The information given at the time of booking was inaccurate or incomplete.
b. Additional services are requested or required on the day.
c. Access is more difficult than anticipated, including stairs, long carry distances, parking restrictions, or delays outside our control.
d. The job takes longer than reasonably expected due to circumstances beyond our control.
4.3 Any additional charges will be explained to you as soon as reasonably practicable.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full immediately upon completion of the services, or in advance for certain bookings as notified at the time of booking.
5.2 We accept payment by methods notified to you in advance of the job. We do not accept payment by cheque unless expressly agreed in advance.
5.3 For longer or higher-value jobs, we may require a deposit or full payment in advance to secure the booking. Any deposit requirements will be communicated to you before confirmation.
5.4 If payment is not made when due, we reserve the right to:
a. Charge interest on unpaid amounts at the statutory rate until payment is received in full.
b. Retain possession of goods in our control until all sums due are paid.
c. Suspend or cancel future services for you until outstanding balances are cleared.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as early as possible. Cancellation charges may apply depending on the notice given.
6.2 As a general guideline, and unless otherwise specified:
a. Cancellations made more than 48 hours before the scheduled start time may not incur a cancellation fee, or may incur only a small administration fee, at our discretion.
b. Cancellations made between 24 and 48 hours before the scheduled start time may incur a charge of up to 50 percent of the quoted price.
c. Cancellations made less than 24 hours before the scheduled start time, or failure to be present or ready when we arrive, may incur a charge of up to 100 percent of the quoted price.
6.3 If you wish to reschedule, we will make reasonable efforts to accommodate your request, subject to availability. Rescheduling at short notice may be treated as a cancellation and rebooking.
6.4 We may cancel or postpone a booking if:
a. You are in breach of these Terms and Conditions.
b. External events such as severe weather, accidents, road closures, or other circumstances beyond our control make it unsafe or impractical to proceed.
c. We reasonably believe that the job involves a risk to health and safety, or includes prohibited items.
In such cases, we will aim to notify you as soon as possible and rearrange where appropriate. Our liability will be limited to a refund of any sums paid for services not provided.
7. Client Responsibilities
7.1 You are responsible for:
a. Ensuring that all goods are properly packed, secured, and ready for transport, unless we have agreed to provide packing services.
b. Ensuring that fragile, valuable, or delicate items are appropriately protected and clearly labelled.
c. Obtaining all necessary permissions, permits, and parking arrangements at both collection and delivery addresses.
d. Being present or represented at the collection and delivery locations during the job to provide access, instructions, and confirmation.
e. Checking that nothing has been left behind before we depart each location.
7.2 You must not ask our staff to do anything illegal, unsafe, or outside the agreed scope of the services. We reserve the right to refuse such requests.
8. Restrictions on Goods
8.1 Unless we have agreed in writing, we do not carry:
a. Hazardous, dangerous, or illegal items, including explosives, firearms, drugs, or flammable materials.
b. Perishable goods that require refrigeration or special handling.
c. Animals, plants, or live organisms.
d. Cash, jewellery, precious metals, valuable artwork, or other high-value items that are not disclosed and specifically agreed in advance.
8.2 If you submit such items without our knowledge or agreement, you do so at your own risk. We accept no liability for loss, damage, or confiscation of such items, and you may be liable for any resulting damage or legal consequences.
9. Waste and Disposal Regulations
9.1 We operate in accordance with applicable waste and environmental regulations. We are not a general rubbish removal or waste disposal contractor unless this is specifically agreed.
9.2 We cannot remove or dispose of controlled, hazardous, or prohibited waste, including but not limited to chemicals, asbestos, medical waste, paint, oils, and electrical items requiring special treatment.
9.3 Where we agree to remove unwanted items or waste-like materials as part of a removal job, these items must be disclosed in advance. Additional charges may apply for disposal, and we reserve the right to refuse items that cannot be lawfully or safely transported or disposed of.
9.4 You are responsible for any fines, penalties, or costs arising from your request for us to handle items that breach waste or environmental regulations, if you have failed to disclose their nature or status.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the terms in this section.
10.2 We are not liable for:
a. Loss or damage arising from your failure to pack goods properly unless we have provided packing services.
b. Damage to goods or property caused by inherent defects, weakness, or pre-existing damage.
c. Loss or damage resulting from your failure to remove or secure fittings, fixtures, or appliances.
d. Loss of items not packed or prepared by us, or items left in furniture, drawers, or cupboards.
e. Indirect or consequential loss, such as loss of profit, loss of use, or emotional distress.
10.3 If we damage premises or property other than the goods being moved as a direct result of our negligence, you must notify us as soon as reasonably possible, and in any event before the team leaves the site where the damage occurred, wherever practicable.
10.4 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable replacement or repair cost up to a maximum amount per job, which may be specified in your booking confirmation. If no amount is specified, our liability shall be limited to a reasonable and proportionate sum having regard to the price paid for the services.
10.5 If you believe that the value of your goods exceeds any applicable limit, you should arrange your own insurance cover. We do not provide separate insurance for individual items unless expressly agreed.
11. Claims and Complaints
11.1 Any visible loss or damage to goods must be reported to us as soon as possible and, where practicable, noted at the time of delivery.
11.2 Any complaint or claim must be submitted within a reasonable time after the job, providing full details of the issue, supporting evidence, and proof of value where appropriate. Unreasonable delay in notifying us may affect our ability to investigate and may reduce or extinguish any liability we may have.
11.3 We will investigate all genuine complaints and aim to respond promptly. Our decision on claims will be made fairly and in line with these Terms and Conditions and applicable law.
12. Force Majeure
12.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances, or causes beyond our reasonable control, including but not limited to severe weather, accidents, road closures, traffic congestion, industrial action, acts of God, or actions of third parties.
12.2 In such circumstances, we may suspend or reschedule the services and will use reasonable efforts to minimise disruption. Any liability arising from such events will be limited to a refund of charges for services not provided.
13. Access, Parking, and Waiting Time
13.1 You are responsible for ensuring suitable access for our vehicle and team at both collection and delivery locations, including securing any necessary permits or permissions.
13.2 Parking fines or penalties incurred as a direct result of following your instructions or using spaces you have requested may be charged to you.
13.3 We reserve the right to charge for waiting time where our team is delayed due to issues beyond our control, including inability to gain access, keys not being available, or documents not being ready.
14. Subcontracting
14.1 We may use employees, agents, or subcontractors to carry out some or all of the services. These Terms and Conditions will apply to any services carried out on our behalf.
14.2 You agree that we may pass on necessary details about the job to any subcontractor engaged by us solely for the purpose of providing the services.
15. Personal Data
15.1 We collect and use personal data such as names, addresses, and contact details solely for the purpose of arranging, delivering, and administering the services, and for related record-keeping.
15.2 We will keep your data secure and will not sell it to third parties. We may share your information with subcontractors or service partners only as required to carry out the services or meet legal obligations.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.
17.2 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between you and us regarding the provision of the services and supersede any prior understandings or agreements, whether written or oral.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your job unless changes are agreed in writing.
